OT I'm LIVID - my first negative feedback

I'm always gobsmacked when I have to wait for a sales clerk to finish
his/her personal cellphone call before asking my question, or handing
them my money. Sheesh!

Polly S. wrote:

Dr. Sooz wrote:

Plus most of them don't know a damn thing about where they work these
days. I had a senior salesperson at Long's (drugstore chain) insist
the nightlights were somewhere they weren't yesterday. Man, she was so
annoyed that she had to actually walk over there to show me! What're
they paying you for, you ninny? Gee, I'm sorry I asked. All they had
there were refill bulbs (I *told* her!). Every time I ask anyone for
help in a store, I clench my body and get ready for something I don't
want to hear.....either attitude or "Duh, I don't know."


That happened to me in Michaels the other day. I did a good job of
looking in several places for leather thong before I 'interrupted' a
salesgirl. She told me "On the aisle with beads!". I replied that I had
tried there. She was NOT happy to have to walk over to show me. Guess
what? Not there. She actually shrugged her shoulders and walked off. I
proceeded to walk aisle after aisle and found them where I should have
looked first. As I left the store I interrupted her again to tell her
where they were located. Another shrug!

But not everywhere. I love the local fabric stores, for instance,
because the people there (they have some dudes working there too) know
their stuff up and down and sideways. I go in there feeling relaxed
and satisfied before I even choose to buy anything. It's becoming more
and more rare these days -- not only IRL, but online too.


At our local Hancock I look forward to seeing the same saleswoman that
cut the fabric for my first ever attempt at making a garment by myself,
(same store, pre-Hancock). I was 6... so thats 43 yrs ago and the woman
is still there. I seem to remember hearing that she had retired once...
for a few weeks! She is an amazing, 100% knowledgeable woman and every
time, even after not seeing me sometimes for years, she lights up, calls
me by name and asks about my 'Mama'!

Gotta love it!!!


Oh and do ya ever want to take someone's scissors away and cut it
yourself... sheesh. Nothing worse than getting home and losing 1/4 yard
due to an inept person with scissors!


--
The Blessed Fiddy, Patroness Saint of the Disorganized
LC in Sunny So Cal
Personality Development Specialist (Full-Time Mom!)

On Sun, 26 Jun 2005 00:01:49 -0700, "Kandice Seeber"
wrote:

The thing is -- you only have one neg out of how many feedbacks?
Everyone who's been on eBay for any length of time will just ignore it
completely. I know it feels like a huge smear. I'm not saying you
shouldn't feel awful. However, I *am* saying that it will, one day,
seem like less of a catastrophe -- indeed, it won't seem like much of
anything at all. At first, it's the shock that gets you; then it's the
unfairness. Then it's anger! And finally you simmer and boil with the
injustice of it all.

Oh, definitely. I'm still ticked about it a little bit, but hopefully we
can either mutually agree to withdraw the feedback strike with ebay's system
and move on, or I can just let it go. And hope customers don't take it too
hard.

I just wanted to pipe up to affirm what others have said - I don't use
E-Bay terribly often, but have used a few other online sites that
utilize seller feedback. When a seller has a zillion positives and 3
negatives, I immediately assume that those negatives were from the
kind of customer that you just can't please no matter what. There
will always be a few of them. Hopefully most people recognize that
and see that negative for what it is.

A seller reply further cements that they are not at fault and are
sellers with a good reputation to defend. So I really feel that this
won't affect your reputation at all. I definitely, definitely
understand your upset, but like everyone else said, it'll be okay.

Oh, yeah - that's one of my personal pet peeves. Why are they even allowed
cell phone usage at work?? Ticks me off.

--
Kandice Seeber
www.lampwork.net

I'm always gobsmacked when I have to wait for a sales clerk to finish
his/her personal cellphone call before asking my question, or handing them
my money. Sheesh!

Polly S. wrote:

Dr. Sooz wrote:

Plus most of them don't know a damn thing about where they work these
days. I had a senior salesperson at Long's (drugstore chain) insist
the nightlights were somewhere they weren't yesterday. Man, she was so
annoyed that she had to actually walk over there to show me! What're
they paying you for, you ninny? Gee, I'm sorry I asked. All they had
there were refill bulbs (I *told* her!). Every time I ask anyone for
help in a store, I clench my body and get ready for something I don't
want to hear.....either attitude or "Duh, I don't know."


That happened to me in Michaels the other day. I did a good job of
looking in several places for leather thong before I 'interrupted' a
salesgirl. She told me "On the aisle with beads!". I replied that I had
tried there. She was NOT happy to have to walk over to show me. Guess
what? Not there. She actually shrugged her shoulders and walked off. I
proceeded to walk aisle after aisle and found them where I should have
looked first. As I left the store I interrupted her again to tell her
where they were located. Another shrug!

But not everywhere. I love the local fabric stores, for instance,
because the people there (they have some dudes working there too) know
their stuff up and down and sideways. I go in there feeling relaxed
and satisfied before I even choose to buy anything. It's becoming more
and more rare these days -- not only IRL, but online too.


At our local Hancock I look forward to seeing the same saleswoman that
cut the fabric for my first ever attempt at making a garment by myself,
(same store, pre-Hancock). I was 6... so thats 43 yrs ago and the woman
is still there. I seem to remember hearing that she had retired once...
for a few weeks! She is an amazing, 100% knowledgeable woman and every
time, even after not seeing me sometimes for years, she lights up, calls
me by name and asks about my 'Mama'!

Gotta love it!!!


Oh and do ya ever want to take someone's scissors away and cut it
yourself... sheesh. Nothing worse than getting home and losing 1/4 yard
due to an inept person with scissors!


--
The Blessed Fiddy, Patroness Saint of the Disorganized
LC in Sunny So Cal
Personality Development Specialist (Full-Time Mom!)

Thank you. (((((hugs)))))

--
Kandice Seeber
www.lampwork.net
"scaperchick" wrote in message
...
On Sun, 26 Jun 2005 00:01:49 -0700, "Kandice Seeber"
wrote:

The thing is -- you only have one neg out of how many feedbacks?
Everyone who's been on eBay for any length of time will just ignore it
completely. I know it feels like a huge smear. I'm not saying you
shouldn't feel awful. However, I *am* saying that it will, one day,
seem like less of a catastrophe -- indeed, it won't seem like much of
anything at all. At first, it's the shock that gets you; then it's the
unfairness. Then it's anger! And finally you simmer and boil with the
injustice of it all.

Oh, definitely. I'm still ticked about it a little bit, but hopefully we
can either mutually agree to withdraw the feedback strike with ebay's
system
and move on, or I can just let it go. And hope customers don't take it too
hard.

I just wanted to pipe up to affirm what others have said - I don't use
E-Bay terribly often, but have used a few other online sites that
utilize seller feedback. When a seller has a zillion positives and 3
negatives, I immediately assume that those negatives were from the
kind of customer that you just can't please no matter what. There
will always be a few of them. Hopefully most people recognize that
and see that negative for what it is.

A seller reply further cements that they are not at fault and are
sellers with a good reputation to defend. So I really feel that this
won't affect your reputation at all. I definitely, definitely
understand your upset, but like everyone else said, it'll be okay.

~While I do agree with a lot of this - I do have to defend salespeople
a
little bit here. Most retail companies are terrible to work for, and
salespeople are required to make a certain amount in sales and are
treated
pretty poorly by management and some customers. ~~....etc. snipped~~~

Oh, I know. And I do have compassion/empathy for some. I worked in
retail for years.

But MAN! There is downright *abuse* of the job of salesclerk in this
town, and elsewhere. I mean surliness, complete lack of manners, anger
(!) toward customers (outright hostility), total avoidance, and worse.
I just sit there, shocked, and vow not to shop there anymore........

Oh, I totally understand. Sometimes the service is so bad it's jaw
dropping. If people are that unhappy, they definitely need to change jobs.
I know how hard that is, but those jobs aren't worth being completely
miserable - and you can totally tell when someone hates their job and is
completely miserable because they take it out on everyone around them.

--
Kandice Seeber
www.lampwork.net
"Dr. Sooz" wrote in message
ups.com...
~While I do agree with a lot of this - I do have to defend salespeople
a
little bit here. Most retail companies are terrible to work for, and
salespeople are required to make a certain amount in sales and are
treated
pretty poorly by management and some customers. ~~....etc. snipped~~~

Oh, I know. And I do have compassion/empathy for some. I worked in
retail for years.

But MAN! There is downright *abuse* of the job of salesclerk in this
town, and elsewhere. I mean surliness, complete lack of manners, anger
(!) toward customers (outright hostility), total avoidance, and worse.
I just sit there, shocked, and vow not to shop there anymore........

Wow - I'm blown away - I was just informed by ebay that the customer agreed
to withdraw the negative rating. It doesn't remove the comments - just the
score. I'm back to 100%, and yep, I'm really happy about that. It does
improve her rating as well, but that doesn't bother me. I'm sure she made
an honest mistake. I haven't heard from her otherwise, so hopefully she
wants to just forget it and move on. Me too. Thanks for all the
support you all gave me over such a small thing. And thanks for putting
up with all the whining!
--
Kandice Seeber
www.lampwork.net

Scratch that - I did hear from her just now. She was very rude, but I
imagine she's just distressed from her family problems. At least she still
agreed to withdraw the negative. ***sigh*** Ah, the drama that is ebay.

--
Kandice Seeber
www.lampwork.net

Wow - I'm blown away - I was just informed by ebay that the customer
agreed to withdraw the negative rating. It doesn't remove the comments -
just the score. I'm back to 100%, and yep, I'm really happy about that.
It does improve her rating as well, but that doesn't bother me. I'm sure
she made an honest mistake. I haven't heard from her otherwise, so
hopefully she wants to just forget it and move on. Me too. Thanks
for all the support you all gave me over such a small thing. And
thanks for putting up with all the whining!
--
Kandice Seeber
www.lampwork.net

Ummmm - what ex-husband? I don't have one - I have a current husband who's
wonderful.

--
Kandice Seeber
www.lampwork.net

There you go being nice again. Geez! First the ex-husband, now a rude
customer. Which planet are you from?


(And how can I go there??)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Kandice Seeber" wrote in message
...
Scratch that - I did hear from her just now. She was very rude, but I
imagine she's just distressed from her family problems. At least she
still agreed to withdraw the negative. ***sigh*** Ah, the drama that is
ebay.

--
Kandice Seeber
www.lampwork.net

Wow - I'm blown away - I was just informed by ebay that the customer
agreed to withdraw the negative rating. It doesn't remove the
comments - just the score. I'm back to 100%, and yep, I'm really happy
about that. It does improve her rating as well, but that doesn't bother
me. I'm sure she made an honest mistake. I haven't heard from her
otherwise, so hopefully she wants to just forget it and move on. Me
too. Thanks for all the support you all gave me over such a small
thing. And thanks for putting up with all the whining!
--
Kandice Seeber
www.lampwork.net

Yes, the Portland one (out toward Milwaukee). She must have worked
there, oh, about the same time you worked at the one in Beaverton! Wierd!

Kandice Seeber wrote:
Was this at the Portland location? I worked at the Beaverton location about
4 years ago, but I don't remember a Gwyn. I'm sure some of the staff has
changed since I have been there though, because there was a serious change
in management that a lot of us didn't agree with. But it's still a great
store, especially compared with others there. It's sad how many fabric
stores have closed down in the metro area in the last 10 years.


--
-Kalera
http://www.beadwife.com