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#1
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
I swear that the Baby Lock Quest Plus that they sent me "in exchange"
for that lemon Quest I had IS THE SAME MACHINE!!!!!!!!!!!!!!!!!!!!!!!! As long as I was piecing, or free motioning on a thin wall quilt, which were the first 2 projects I tackled, it seemed to work fine, though I did notice that the needle threader caught and shredded the thread in THE SAME WAY THE OLD ONE DID. Today I tried to free motion a larger, hug sized quilt and GUESS WHAT?!?!?!? The stupid thing started skipping and the top thread started breaking - Never more than a few minutes of quilting before bamm - broken thread. changed threads. changed needles, changed speeds. changed top tension. changed bottom tension. sometimes it quilted for 5 minutes before the thread broke or skipped. I'm done. with baby lock. I'm returning the machine. I'm demanding a refund. Don't want to ever have anything to do with baby lock again. I refuse to believe that I, of all the people in the world, CANNOT MACHINE QUILT - having had lessons, classes, talked to the BL educator etc etc etc. I'm not even disappointed - I'm just angry. Good thing I save the letter for the President. Musicmaker. period. end of discussion. |
#2
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby Lock Quest Minus
So sorry you have had so many problems with Babylock!
Barbara in FL----I love my Pfaff |
#3
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby Lock Quest Minus
I just can hardly BELIEVE it! This goes way past organizing a pity party.
I think we ought to launch into a full-fledged rage! How dare they send you a machine that was just as sorry as the first one? How dare they? If the machine had been bought for $5 at a yard sale - that would be one thing but as high as Babylock is priced ...this is just incredible. It's been a while since we put your letter to the president together; we'll need to edit it to demand a full refund. Their head on a platter may be optional. Polly "Musicmaker" wroteI swear that the Baby Lock Quest Plus that they sent me "in exchange" for that lemon Quest I had IS THE SAME MACHINE!!!!!!!!!!!!!!!!!!!!!!!! As long as I was piecing, or free motioning on a thin wall quilt, which were the first 2 projects I tackled, it seemed to work fine, though I did notice that the needle threader caught and shredded the thread in THE SAME WAY THE OLD ONE DID. Today I tried to free motion a larger, hug sized quilt and GUESS WHAT?!?!?!? The stupid thing started skipping and the top thread started breaking - Never more than a few minutes of quilting before bamm - broken thread. changed threads. changed needles, changed speeds. changed top tension. changed bottom tension. sometimes it quilted for 5 minutes before the thread broke or skipped. I'm done. with baby lock. I'm returning the machine. I'm demanding a refund. Don't want to ever have anything to do with baby lock again. I refuse to believe that I, of all the people in the world, CANNOT MACHINE QUILT - having had lessons, classes, talked to the BL educator etc etc etc. I'm not even disappointed - I'm just angry. Good thing I save the letter for the President. Musicmaker. period. end of discussion. |
#4
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby Lock Quest Minus
Send the gators after BL Polly! That'll teach them!
Pauline Northern California "Polly Esther" wrote in message ... I just can hardly BELIEVE it! This goes way past organizing a pity party. I think we ought to launch into a full-fledged rage! How dare they send you a machine that was just as sorry as the first one? How dare they? If the machine had been bought for $5 at a yard sale - that would be one thing but as high as Babylock is priced ...this is just incredible. It's been a while since we put your letter to the president together; we'll need to edit it to demand a full refund. Their head on a platter may be optional. Polly "Musicmaker" wroteI swear that the Baby Lock Quest Plus that they sent me "in exchange" for that lemon Quest I had IS THE SAME MACHINE!!!!!!!!!!!!!!!!!!!!!!!! As long as I was piecing, or free motioning on a thin wall quilt, which were the first 2 projects I tackled, it seemed to work fine, though I did notice that the needle threader caught and shredded the thread in THE SAME WAY THE OLD ONE DID. Today I tried to free motion a larger, hug sized quilt and GUESS WHAT?!?!?!? The stupid thing started skipping and the top thread started breaking - Never more than a few minutes of quilting before bamm - broken thread. changed threads. changed needles, changed speeds. changed top tension. changed bottom tension. sometimes it quilted for 5 minutes before the thread broke or skipped. I'm done. with baby lock. I'm returning the machine. I'm demanding a refund. Don't want to ever have anything to do with baby lock again. I refuse to believe that I, of all the people in the world, CANNOT MACHINE QUILT - having had lessons, classes, talked to the BL educator etc etc etc. I'm not even disappointed - I'm just angry. Good thing I save the letter for the President. Musicmaker. period. end of discussion. |
#5
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
I'd like to see you loan the machine to someone that has a machine
that does work and test it out for you. I can't believe that you would get another lemon. This stinks. I have sworn off Janome after the problems with the 6600 and the company's lack of help. Do keep us updated on the mess. Taria Musicmaker wrote: I swear that the Baby Lock Quest Plus that they sent me "in exchange" for that lemon Quest I had IS THE SAME MACHINE!!!!!!!!!!!!!!!!!!!!!!!! As long as I was piecing, or free motioning on a thin wall quilt, which were the first 2 projects I tackled, it seemed to work fine, though I did notice that the needle threader caught and shredded the thread in THE SAME WAY THE OLD ONE DID. Today I tried to free motion a larger, hug sized quilt and GUESS WHAT?!?!?!? The stupid thing started skipping and the top thread started breaking - Never more than a few minutes of quilting before bamm - broken thread. changed threads. changed needles, changed speeds. changed top tension. changed bottom tension. sometimes it quilted for 5 minutes before the thread broke or skipped. I'm done. with baby lock. I'm returning the machine. I'm demanding a refund. Don't want to ever have anything to do with baby lock again. I refuse to believe that I, of all the people in the world, CANNOT MACHINE QUILT - having had lessons, classes, talked to the BL educator etc etc etc. I'm not even disappointed - I'm just angry. Good thing I save the letter for the President. Musicmaker. period. end of discussion. |
#6
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
I wish I could, Taria. The nearest dealer, who has been very helpful
in working as a mediator between me and BL, had never even seen a quest until I brought mine in. There is an example of one of the few disadvantages to living in rural midwest. I'm returning it, and editing the letter as Polly has suggested. I believe that this is the same machine. 3 reasons. 1st - it's doing exactly the same thing as the other one 2nd- I kept one of the screwdrivers that came with the original quest cause it was so short and useful. The new machine came missing the short screwdriver. 3rd, - the manuals are the same as came with the original. I know a little bit about how appliances are replaced - the replacement comes off the shelf, complete with all the extras that go with it - they don't unpack the new one, trade the manuals, remove a screwdriver, repack it and send it out. I believe they only tuned up the original, slapped some pretty new stickers on it that say plus, and gave it back to me. Musicmaker |
#7
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
Musicmaker wrote:
I wish I could, Taria. The nearest dealer, who has been very helpful in working as a mediator between me and BL, had never even seen a quest until I brought mine in. There is an example of one of the few disadvantages to living in rural midwest. I'm returning it, and editing the letter as Polly has suggested. I believe that this is the same machine. 3 reasons. 1st - it's doing exactly the same thing as the other one 2nd- I kept one of the screwdrivers that came with the original quest cause it was so short and useful. The new machine came missing the short screwdriver. 3rd, - the manuals are the same as came with the original. I know a little bit about how appliances are replaced - the replacement comes off the shelf, complete with all the extras that go with it - they don't unpack the new one, trade the manuals, remove a screwdriver, repack it and send it out. I believe they only tuned up the original, slapped some pretty new stickers on it that say plus, and gave it back to me. I must say it smells bad from here. Did any of the documentation you kept have a serial number for the machine itself (rather than the model number) on it? That way you could compare with the one in your hands. Lizzy |
#8
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
Lizzy Taylor wrote:
Musicmaker wrote: I wish I could, Taria. The nearest dealer, who has been very helpful in working as a mediator between me and BL, had never even seen a quest until I brought mine in. There is an example of one of the few disadvantages to living in rural midwest. I'm returning it, and editing the letter as Polly has suggested. I believe that this is the same machine. 3 reasons. 1st - it's doing exactly the same thing as the other one 2nd- I kept one of the screwdrivers that came with the original quest cause it was so short and useful. The new machine came missing the short screwdriver. 3rd, - the manuals are the same as came with the original. I know a little bit about how appliances are replaced - the replacement comes off the shelf, complete with all the extras that go with it - they don't unpack the new one, trade the manuals, remove a screwdriver, repack it and send it out. I believe they only tuned up the original, slapped some pretty new stickers on it that say plus, and gave it back to me. I must say it smells bad from here. Did any of the documentation you kept have a serial number for the machine itself (rather than the model number) on it? That way you could compare with the one in your hands. Lizzy Yes, do that if you can. Good luck! -- Kate XXXXXX R.C.T.Q Madame Chef des Trolls Lady Catherine, Wardrobe Mistress of the Chocolate Buttons http://www.katedicey.co.uk Click on Kate's Pages and explore! |
#9
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
I must say it smells bad from here. *Did any of the documentation you kept have a serial number for the machine itself (rather than the model number) on it? *That way you could compare with the one in your hands. Lizzy - thanks for that suggestion - I checked - and the serial number is different so my theory is incorrect - either the quest is not compatible with me - or they need to go into the lemonade business. Musicmaker |
#10
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OK - I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!! not OT - stupid Baby LockQuest Minus
Lizzy - thanks for that suggestion - I checked - and the serial number is different so my theory is incorrect - either the quest is not compatible with me - or they need to go into the lemonade business. how about gently scratching the machine in a a few places - just normal wear and tear scratches, my 10 months old machine certainly has a few. Take photos and write them all down. You could also try and put a tiny blob of nail varnish somewhere hidden too. I think they really should give you a refund, but let's face it replacement is way more likely, so I'd do these things send the letter than demands a return, but be prepared that they may not do that and at least you'll have back up to determine if it's the same machine or not. I've been so lucky with my similar problems, you're right about how they replace just the machine part but as I did it via the shop I bought from, I took the machine in only once they had the machine to replace it with and had both of them within sight during the exchange - they also gave me a 50 dollar gift card for the store, I'm going to be sticking with this dealership! Cheers Anne |
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