If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Email contact at Delphi ?
HI All
May be a little off topic - but does anybody have an effective email contact for Delphi ? What started out as a couple of small irritations (failure to apply discount, and what looks like overcharging on shipping) has grown to the stage that 'someone' further up the Management tree really ought to know about it. The general 'sales@' email is taking days & days not to resolve the issue, and another contact who emailed me from the company is now not replying... This is not the first time I've had trouble with Delphi - took quite a few months to get a catalogue out of them in the first place.... getting to the stage that I'm wondering why I'm bothering... Trouble is - they do stock some items that it's difficult to obtain over here in Ireland - but it may be simpler for me to just to drop the products that use those items! So - does anybody know an email address for 'The Boss' @ Delphiglass.com ? Thanks Adrian |
Ads |
#2
|
|||
|
|||
Email contact at Delphi ?
Hi Jim
Many thanks for the reply On Mon, 27 Aug 2007 06:12:26 -0400, James Zapetis wrote: Adrian wrote: HI All May be a little off topic - but does anybody have an effective email contact for Delphi ? What started out as a couple of small irritations (failure to apply discount, and what looks like overcharging on shipping) has grown to the stage that 'someone' further up the Management tree really ought to know about it. The general 'sales@' email is taking days & days not to resolve the issue, and another contact who emailed me from the company is now not replying... This is not the first time I've had trouble with Delphi - took quite a few months to get a catalogue out of them in the first place.... getting to the stage that I'm wondering why I'm bothering... Trouble is - they do stock some items that it's difficult to obtain over here in Ireland - but it may be simpler for me to just to drop the products that use those items! So - does anybody know an email address for 'The Boss' @ Delphiglass.com ? Thanks Adrian I've only had one problem with an order from them and that was a small item not included in the shipping box that they "swore" was packaged and even grabbed someone who supposedly package the box. I have called them voice and get things resolved. But used the same phone number listed in the catalog, no special supervisor's number. Ah - the famous 'evaporating item' trick g I _could_ phone - but it's expensive from this side of the pont. So far they've admitted that they didn't give me the BOGO discount - and credited it back. For a week they argued that $40 shipping was reasonable on 6.5 ounces of product - then they discovered that they'd charged me for a 7lb package (which, despite being sent 'expedited' - sat at an airport in Germany for four days, doing nothing). Now waiting days for replies to emails - which is why I was wondering about alternative, more effective, email addresses.... g What type of items are you looking for? I may know of another site here in the States that also stocks a lot of what Delphi carries. Oh - that'd be interesting.... One item that I can't seem to find anywhere else is engraved bevels - the oval ones (6" x 4" or thereabouts) with sailboats, lighthouses etc. These are nice 'accents' for door & window panels. I've found alternative (cheaper, faster) suppliers for dichro pinwheels - one smaller company in Florida turns round emails in 24 hours and gets product to me within 5 days for only $6 airmail - much better... If you have alternative (to Delphi) Stateside suppliers who offer sensible postage & reasonable customer service then I'm all ears ! Many thanks Adrian West Cork, Ireland |
#3
|
|||
|
|||
Email contact at Delphi ?
On Aug 27, 6:33 am, Adrian wrote:
Hi Jim Many thanks for the reply On Mon, 27 Aug 2007 06:12:26 -0400, James Zapetis wrote: Adrian wrote: HI All May be a little off topic - but does anybody have an effective email contact for Delphi ? What started out as a couple of small irritations (failure to apply discount, and what looks like overcharging on shipping) has grown to the stage that 'someone' further up the Management tree really ought to know about it. The general 'sales@' email is taking days & days not to resolve the issue, and another contact who emailed me from the company is now not replying... This is not the first time I've had trouble with Delphi - took quite a few months to get a catalogue out of them in the first place.... getting to the stage that I'm wondering why I'm bothering... Trouble is - they do stock some items that it's difficult to obtain over here in Ireland - but it may be simpler for me to just to drop the products that use those items! So - does anybody know an email address for 'The Boss' @ Delphiglass.com ? Thanks Adrian I've only had one problem with an order from them and that was a small item not included in the shipping box that they "swore" was packaged and even grabbed someone who supposedly package the box. I have called them voice and get things resolved. But used the same phone number listed in the catalog, no special supervisor's number. Ah - the famous 'evaporating item' trick g I _could_ phone - but it's expensive from this side of the pont. So far they've admitted that they didn't give me the BOGO discount - and credited it back. For a week they argued that $40 shipping was reasonable on 6.5 ounces of product - then they discovered that they'd charged me for a 7lb package (which, despite being sent 'expedited' - sat at an airport in Germany for four days, doing nothing). Now waiting days for replies to emails - which is why I was wondering about alternative, more effective, email addresses.... g What type of items are you looking for? I may know of another site here in the States that also stocks a lot of what Delphi carries. Oh - that'd be interesting.... One item that I can't seem to find anywhere else is engraved bevels - the oval ones (6" x 4" or thereabouts) with sailboats, lighthouses etc. These are nice 'accents' for door & window panels. I've found alternative (cheaper, faster) suppliers for dichro pinwheels - one smaller company in Florida turns round emails in 24 hours and gets product to me within 5 days for only $6 airmail - much better... If you have alternative (to Delphi) Stateside suppliers who offer sensible postage & reasonable customer service then I'm all ears ! Many thanks Adrian West Cork, Ireland- Hide quoted text - - Show quoted text - You can try here for sources. http://www.riordanartistry.com/htm/faq/sect10.htm |
#4
|
|||
|
|||
Email contact at Delphi ?
On Sun, 26 Aug 2007 22:51:00 +0100, Adrian
wrote: HI All May be a little off topic - but does anybody have an effective email contact for Delphi ? What started out as a couple of small irritations (failure to apply discount, and what looks like overcharging on shipping) has grown to the stage that 'someone' further up the Management tree really ought to know about it. The general 'sales@' email is taking days & days not to resolve the issue, and another contact who emailed me from the company is now not replying... This is not the first time I've had trouble with Delphi - took quite a few months to get a catalogue out of them in the first place.... getting to the stage that I'm wondering why I'm bothering... Trouble is - they do stock some items that it's difficult to obtain over here in Ireland - but it may be simpler for me to just to drop the products that use those items! So - does anybody know an email address for 'The Boss' @ Delphiglass.com ? Thanks Adrian Company Intelligence Report: Delphi Creativity Ctr Corporate Information No. of Employees: Location: 50-99 Years in Database: 10 Date of Incorporation: 1972 Est. Annual Sales: $10 to $20 Million Type of Business: Privately Owned Yellow Page Ad Spending: $301 - $600 / year Location Type: Single Loc County: Ingham Metro Area: Lansing, MI View Web Site: www.delphiglass.com Location Information Directions Address: 3380 E Jolly Rd City: Lansing State/Prov: MI ZIP Code: 48910-8539 Line of Business: Glass-Stained & Leaded Phone: (517) 394-4685 Fax: (517) 394-5364 Description of Business Primary Line of Business Glass-Stained & Leaded (SIC 5231-03) Associated Franchise Code(s) Not Available For This Company Other Lines of Business: Not Available For This Company Business Profile Not Available For This Company Management Directory Select your contacts by clicking the check box by the name(s) you want. Then click Add to Contacts to save your selections. Lisa Parks, Ms. (517) 394-4685 Title(s) Manager Sales Executive Jean Cullimore, Ms. (517) 394-4685 Title(s) Finance Executive David Saks, Mr. (517) 394-4685 Title(s) Human Resources Executive |
#5
|
|||
|
|||
Email contact at Delphi ?
wow! how did you do that????? m
wrote in message ... On Sun, 26 Aug 2007 22:51:00 +0100, Adrian wrote: HI All May be a little off topic - but does anybody have an effective email contact for Delphi ? What started out as a couple of small irritations (failure to apply discount, and what looks like overcharging on shipping) has grown to the stage that 'someone' further up the Management tree really ought to know about it. The general 'sales@' email is taking days & days not to resolve the issue, and another contact who emailed me from the company is now not replying... This is not the first time I've had trouble with Delphi - took quite a few months to get a catalogue out of them in the first place.... getting to the stage that I'm wondering why I'm bothering... Trouble is - they do stock some items that it's difficult to obtain over here in Ireland - but it may be simpler for me to just to drop the products that use those items! So - does anybody know an email address for 'The Boss' @ Delphiglass.com ? Thanks Adrian Company Intelligence Report: Delphi Creativity Ctr Corporate Information No. of Employees: Location: 50-99 Years in Database: 10 Date of Incorporation: 1972 Est. Annual Sales: $10 to $20 Million Type of Business: Privately Owned Yellow Page Ad Spending: $301 - $600 / year Location Type: Single Loc County: Ingham Metro Area: Lansing, MI View Web Site: www.delphiglass.com Location Information Directions Address: 3380 E Jolly Rd City: Lansing State/Prov: MI ZIP Code: 48910-8539 Line of Business: Glass-Stained & Leaded Phone: (517) 394-4685 Fax: (517) 394-5364 Description of Business Primary Line of Business Glass-Stained & Leaded (SIC 5231-03) Associated Franchise Code(s) Not Available For This Company Other Lines of Business: Not Available For This Company Business Profile Not Available For This Company Management Directory Select your contacts by clicking the check box by the name(s) you want. Then click Add to Contacts to save your selections. Lisa Parks, Ms. (517) 394-4685 Title(s) Manager Sales Executive Jean Cullimore, Ms. (517) 394-4685 Title(s) Finance Executive David Saks, Mr. (517) 394-4685 Title(s) Human Resources Executive |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Make a TON of money with your email contact list! | Nick Colombe | Marketplace | 0 | September 16th 05 12:36 AM |
Make a TON of money with your email contact list! | Nick Colombe | Marketplace | 0 | September 16th 05 12:35 AM |
Delphi Contest | Beadbimbo | Beads | 4 | April 30th 04 06:17 PM |
I entered the Delphi art glass festival! | Kalera Stratton | Beads | 22 | April 19th 04 09:54 PM |
Delphi art glass festival again... | Kalera Stratton | Beads | 6 | April 16th 04 03:30 PM |