If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
A disclaimer--I have worked for almost 2 years in my local LQS and I
love my job and the customers. I do enjoy reading your comments regarding your local quilt stores, both positive and negative. There's always something to learn and it's good to hear from the customer viewpoint. But, on the other hand, I could make (short) list of complaints that I have about customers. *Talking on cell phone while shopping and while being waited on. *Taking cell phone calls during a class despite and despite a (gentle) suggestion otherwise. *Bringing unruly children into the store and letting them roam, crawl, yell, etc. *Coming into the store 15 minutes before closing time to select 15 fabrics for a color-wash trip around the world. *Calling to see if we have a fabric from 5 years ago that you bought at another store. No manufacturer name, no collection name. Just 'pink with little white flowers.' I'll try, but don't expect a miracle. *Attempting to return a kit you bought at another store. *Coming in to pick up the Mystery Quilt clue and announcing in a very loud voice that you're off to another quilt store to buy your fabric. And you'll be back for all future clues. Of course. It does help to have a good sense of humor when working in any retail environment! : joan |
Ads |
#2
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
It's not just quilt shops -- any retail store is subject to a small minority
of customers who are rude and/or thoughtless. Some days it's hard to remember that the vast majority of shoppers are gems. -- Kathy A. (Woodland, CA) Queen of Fabric Tramps http://www.kayneyquilting.com , remove the obvious to reply "joan8904 in Bellevue Nebraska" wrote in message oups.com... A disclaimer--I have worked for almost 2 years in my local LQS and I love my job and the customers. I do enjoy reading your comments regarding your local quilt stores, both positive and negative. There's always something to learn and it's good to hear from the customer viewpoint. But, on the other hand, I could make (short) list of complaints that I have about customers. *Talking on cell phone while shopping and while being waited on. *Taking cell phone calls during a class despite and despite a (gentle) suggestion otherwise. *Bringing unruly children into the store and letting them roam, crawl, yell, etc. *Coming into the store 15 minutes before closing time to select 15 fabrics for a color-wash trip around the world. *Calling to see if we have a fabric from 5 years ago that you bought at another store. No manufacturer name, no collection name. Just 'pink with little white flowers.' I'll try, but don't expect a miracle. *Attempting to return a kit you bought at another store. *Coming in to pick up the Mystery Quilt clue and announcing in a very loud voice that you're off to another quilt store to buy your fabric. And you'll be back for all future clues. Of course. It does help to have a good sense of humor when working in any retail environment! : joan |
#3
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
"joan8904 in Bellevue Nebraska" wrote in message oups.com... -------------------------8-----------------------------. *Coming into the store 15 minutes before closing time to select 15 fabrics for a color-wash trip around the world. Never mind 15, try 25 and only require 1/8th of a yard. But I was always polite and gave a nice smile even though there was a line up. Oh... and let me add my pet peve to the list: *a first time quilter comes in with an intricate lap size quilt pattern and wants you to figure out how much fabric she will need to make it a queen size. Of course she's not looking to buy the fabric yet. -- Carole Champlain, NY http://photos.yahoo.com/ceridwen_rhea Treasure your Mind, Cherish your Reason, Hold to your Purpose Epictetus (52 c.e - 135 c.e.) |
#4
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
So true Kathy.
-- Carole Champlain, NY http://photos.yahoo.com/ceridwen_rhea Treasure your Mind, Cherish your Reason, Hold to your Purpose Epictetus (52 c.e - 135 c.e.) "Kathy Applebaum" wrote in message om... It's not just quilt shops -- any retail store is subject to a small minority of customers who are rude and/or thoughtless. Some days it's hard to remember that the vast majority of shoppers are gems. -- Kathy A. (Woodland, CA) Queen of Fabric Tramps http://www.kayneyquilting.com , remove the obvious to reply |
#5
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
Some of these made me grin - and some made me groan. All
rang a bell!! Wanna hear a few more? A friend of mine worked in a theatre taking phone bookings for tickets. Customers on the phone: "No, it's not my credit card, it's my boyfriend's. But he said I could use it. . . . . . . . . What do you mean you can't take the booking?" "I am coming to the show tonight. Where should I go for dinner?" "Yes, I know the show is booked out. But how do I book tickets?" Customer in front of me in clothing store a few years ago: " I don't know which one to choose. I'll pay you now (for one only!) and bring back the colours she (daughter at home) doesn't like tomorrow." I detest cell phones. The last time I chaired a meeting and a cell phone went off I held up my hand for silence and looked straight at the talker to let him know we would all listen in to his conversation. He didn't take the hint, and the phone rang again. Fortunately I outranked him so I just told him that he was clearly indispensable and that he should go back to his workplace. AND HE GOT OFFENDED (for all the good that did him - LOL). I have very informal friendly lessons here at home, and have twice told "students" to leave if they won't turn off their phones. They might be friends of mine, but that doesn't give them the right to be rude to me or others in my home. If I sound like an old grouch it's probably 'cos it's the middle of the night here - and no I wasn't sitting up watching the World Cup. Off to try to get some sleep now so I won't be so grumpy later in the morning - LOL. Goodnight all! -- Cheryl & the Cats _ _ _ _ _ _ ( Y ) ( Y ) ( Y ) ~ ~ ~ Enness Boofhead Donut Now in hibernation with a wake-up call for Spring! http://community.webshots.com/user/witchofthewest catsatararatATyahooDOTcomDOTau "joan8904 in Bellevue Nebraska" wrote in message oups.com... :A disclaimer--I have worked for almost 2 years in my local LQS and I : love my job and the customers. : : I do enjoy reading your comments regarding your local quilt stores, : both positive and negative. There's always something to learn and it's : good to hear from the customer viewpoint. : : But, on the other hand, I could make (short) list of complaints that I : have about customers. : *Talking on cell phone while shopping and while being waited on. : *Taking cell phone calls during a class despite and despite a (gentle) : suggestion otherwise. : *Bringing unruly children into the store and letting them roam, crawl, : yell, etc. : *Coming into the store 15 minutes before closing time to select 15 : fabrics for a color-wash trip around the world. : *Calling to see if we have a fabric from 5 years ago that you bought at : another store. No manufacturer name, no collection name. Just 'pink : with little white flowers.' I'll try, but don't expect a miracle. : *Attempting to return a kit you bought at another store. : *Coming in to pick up the Mystery Quilt clue and announcing in a very : loud voice that you're off to another quilt store to buy your fabric. : And you'll be back for all future clues. Of course. : : It does help to have a good sense of humor when working in any retail : environment! : : : joan : |
#6
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
Howdy!
LOL! Been there! It's been a few years since I worked at the lqs but when I go in--some things haven't changed. g The most galling was the woman who owns a shop 40 miles north of here. She only kept that shop open 1 or 2 days a week (one of those hobby shop owners, Susan L.P.); she took her shop on the road once or twice, always to the Dallas show because that's a biggie. So she was in the shop w/ her friend/employee, asking one of my bosses (the quilter one) all kinds of questions about running the shop. My boss was such a newbie to this experience (a fabulous quilter, just not a business person), she was actually trying to answer everything. When she had to refer to her partner, K, I just rolled my eyes at K who had been taking it all in from another room. K suddenly became deaf&dumb, wouldn't answer questions, played she was on the phone. g Finally the woman from the other shop got ready to leave, asking, "Btw, where's the nearest JoAnn or Cloth World or Hancocks?" THEN we all gave her directions to get her out of the store. Other just-not-thinking customers/students: loudly telling everyone where she got her fabric (not here) and how much she saved--while sitting in the classroom during a lesson; "I never buy the stuff they sell here!" Bringing a quilt book to the cutting table and saying, "I want that fabric!" without a clue as to how old the book is, who made the fabric, or how many years it's been since that fabric was sold. But this customer (& there are many of them) wants to make THAT quilt EXACTLY the way it looks. Those of us who've quilted for years probably recognize the fabric & know "it's no longer available"; we clerks offer alternatives but sometimes the customer just gives up because it's not an EXACT match. Coming to class with a machine she's never used, not even sure how to turn it on--"I didn't take the new owner's class at the shop when I bought this thing; why bother?" ...uh, because we don't have time or energy or knowledge to teach you about it right now, lady! g But, I enjoyed the job, the customers, the quilts, the fabric, the shows, working the shows, all of it. I only quit when the cost of hand cream became prohibitive (the finishing chemicals on the fabrics eats up my skin-- pre-wash, pre-wash, pre-wash!) BG and the bosses couldn't get along with each other. The camaraderie you find in a good quilt shop can't be beat. When the customers chime in, knowing their opinions & comments are welcome when someone is asking about "what colors?" and "how do I do this part?" and "where's a good place to eat around here?" And the customers in turn include the employees in the fun they're having, too. ;-) Working in retail's crazy anyway. 8- Ragmop/Sandy --never met a stranger in a quilt shop p.s. isn't it amazing that millions of people lived their lives BEFORE the mobile phones came around? On 6/14/06 11:00 AM, in article , "joan8904 in Bellevue Nebraska" wrote: A disclaimer--I have worked for almost 2 years in my local LQS and I love my job and the customers. I do enjoy reading your comments regarding your local quilt stores, both positive and negative. There's always something to learn and it's good to hear from the customer viewpoint. But, on the other hand, I could make (short) list of complaints that I have about customers. *Talking on cell phone while shopping and while being waited on. *Taking cell phone calls during a class despite and despite a (gentle) suggestion otherwise. *Bringing unruly children into the store and letting them roam, crawl, yell, etc. *Coming into the store 15 minutes before closing time to select 15 fabrics for a color-wash trip around the world. *Calling to see if we have a fabric from 5 years ago that you bought at another store. No manufacturer name, no collection name. Just 'pink with little white flowers.' I'll try, but don't expect a miracle. *Attempting to return a kit you bought at another store. *Coming in to pick up the Mystery Quilt clue and announcing in a very loud voice that you're off to another quilt store to buy your fabric. And you'll be back for all future clues. Of course. It does help to have a good sense of humor when working in any retail environment! : joan |
#7
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
I *still* don't have a mobile hehehe
-- Jessamy In The Netherlands Take out: so much quilting to reply. Time to accept, time to grow, time to take things slow www.geocities.com/jess_ayad http://uk.pg.photos.yahoo.com/ph/jes...pson/my_photos ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ragmop/Sandy --never met a stranger in a quilt shop p.s. isn't it amazing that millions of people lived their lives BEFORE the mobile phones came around? |
#8
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
In article ,
"Cats" wrote: Some of these made me grin - and some made me groan. All rang a bell!! They have been fun to read! Customer in front of me in clothing store a few years ago: " I don't know which one to choose. I'll pay you now (for one only!) and bring back the colours she (daughter at home) doesn't like tomorrow." Oh my gosh! The things people think up. When I worked retail years ago in a dress department people did do amazing things. I don't know if they don't get how dishonest they are or if they just didn't care. I detest cell phones. The last time I chaired a meeting and a cell phone went off I held up my hand for silence and looked straight at the talker to let him know we would all listen in to his conversation. He didn't take the hint, and the phone rang again. Fortunately I outranked him so I just told him that he was clearly indispensable and that he should go back to his workplace. AND HE GOT OFFENDED (for all the good that did him - LOL). Hilarious! Last guild meeting the phones rang and rang. Drove me nuts. I think they need to bring back the announcements to turn them off or at least on vibrate but perhaps those went away because someone got offended. The other day we had a little family wedding shower for my niece (she and her finance just hit the courthouse with their parents so we didn't get a chance to do anything beforehand) The phone rang, her mom handed it to her and she chatted while we were all waiting for her to finish unwrapping a gift. sigh. Finally off the phone, opened said gift. Phone rang again and a conversation of at least 5 minutes went on while we sat waiting. She put the phone down next to me. I very quietly slid it off the table, into my lap and removed the battery. :-) No more interruptions. Battery went back after dessert. Yes, I can be an evil aunt but sheesh. marcella |
#9
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
Here's a positive retail story: At the quilt show last week, about 2 minutes
before I was supposed to meet my traveling companions/enabling quilt buddies at the car (we were on a bit of a schedule with a long drive home), I spotted some great fabric on a vendor's table. Picked up a piece and spotted some more! Oh agony -not much cash in the wallet, and she didn't take cards. No online shopping, no bricks-and-mortar store either. Her entire business is at shows. But no problem, she said, I could take all the fabric I wanted and just transfer the money to her bank account! She said she'd never been disappointed trusting her customers. Since I was in a rush, I just took the piece I could afford. Would have been way too tempting to grab a whole tableful on credit! Roberta in D "Sandy Ellison" schrieb im Newsbeitrag ... Howdy! LOL! Been there! It's been a few years since I worked at the lqs but when I go in--some things haven't changed. g The most galling was the woman who owns a shop 40 miles north of here. She only kept that shop open 1 or 2 days a week (one of those hobby shop owners, Susan L.P.); she took her shop on the road once or twice, always to the Dallas show because that's a biggie. So she was in the shop w/ her friend/employee, asking one of my bosses (the quilter one) all kinds of questions about running the shop. My boss was such a newbie to this experience (a fabulous quilter, just not a business person), she was actually trying to answer everything. When she had to refer to her partner, K, I just rolled my eyes at K who had been taking it all in from another room. K suddenly became deaf&dumb, wouldn't answer questions, played she was on the phone. g Finally the woman from the other shop got ready to leave, asking, "Btw, where's the nearest JoAnn or Cloth World or Hancocks?" THEN we all gave her directions to get her out of the store. Other just-not-thinking customers/students: loudly telling everyone where she got her fabric (not here) and how much she saved--while sitting in the classroom during a lesson; "I never buy the stuff they sell here!" Bringing a quilt book to the cutting table and saying, "I want that fabric!" without a clue as to how old the book is, who made the fabric, or how many years it's been since that fabric was sold. But this customer (& there are many of them) wants to make THAT quilt EXACTLY the way it looks. Those of us who've quilted for years probably recognize the fabric & know "it's no longer available"; we clerks offer alternatives but sometimes the customer just gives up because it's not an EXACT match. Coming to class with a machine she's never used, not even sure how to turn it on--"I didn't take the new owner's class at the shop when I bought this thing; why bother?" ...uh, because we don't have time or energy or knowledge to teach you about it right now, lady! g But, I enjoyed the job, the customers, the quilts, the fabric, the shows, working the shows, all of it. I only quit when the cost of hand cream became prohibitive (the finishing chemicals on the fabrics eats up my skin-- pre-wash, pre-wash, pre-wash!) BG and the bosses couldn't get along with each other. The camaraderie you find in a good quilt shop can't be beat. When the customers chime in, knowing their opinions & comments are welcome when someone is asking about "what colors?" and "how do I do this part?" and "where's a good place to eat around here?" And the customers in turn include the employees in the fun they're having, too. ;-) Working in retail's crazy anyway. 8- Ragmop/Sandy --never met a stranger in a quilt shop p.s. isn't it amazing that millions of people lived their lives BEFORE the mobile phones came around? On 6/14/06 11:00 AM, in article , "joan8904 in Bellevue Nebraska" wrote: A disclaimer--I have worked for almost 2 years in my local LQS and I love my job and the customers. I do enjoy reading your comments regarding your local quilt stores, both positive and negative. There's always something to learn and it's good to hear from the customer viewpoint. But, on the other hand, I could make (short) list of complaints that I have about customers. *Talking on cell phone while shopping and while being waited on. *Taking cell phone calls during a class despite and despite a (gentle) suggestion otherwise. *Bringing unruly children into the store and letting them roam, crawl, yell, etc. *Coming into the store 15 minutes before closing time to select 15 fabrics for a color-wash trip around the world. *Calling to see if we have a fabric from 5 years ago that you bought at another store. No manufacturer name, no collection name. Just 'pink with little white flowers.' I'll try, but don't expect a miracle. *Attempting to return a kit you bought at another store. *Coming in to pick up the Mystery Quilt clue and announcing in a very loud voice that you're off to another quilt store to buy your fabric. And you'll be back for all future clues. Of course. It does help to have a good sense of humor when working in any retail environment! : joan |
#10
|
|||
|
|||
LQS Complaints--Other shoe; same foot.
This topic brings me to a disagreement that I had with my SIL over
Christmas. MIL was getting ready to make a quilt for DGD's hs graduation. DGD has picked out a pattern that was not large enough for a throw----pattern was a wall hanging. MIL and I decided that the design would work if we put it on point and added log cabin blocks on the top and bottom of the quilt. (We did it and it came out to be a stunning quilt---I will post a photo later.). MIL wondered how much fabric to purchase. Now she is a loyal customer at the LQS and drops a significant amount of cash there annually. I suggested that she take our plan in and ask for help. She was reluctant to do that because she wanted DGD to pick out the fabric and since they live in Chicago, that shopping trip would probably take place there. I opined that since she was a frequent shopper at the store in town, I was sure that they would help her with the fabric requirements even if she was buying the fabric elsewhere (again, purchasing fabric anywhere else is unusual for her.) My SIL jumped on me with both feet and said that it would be totally inappropriate to ask for their help when she planned to purchase the fabric elsewhere. I disagree because MIL is such a good customer of the LQS. (OT info: My SIL and I rarely see eye-to-eye and she was itching for a fight that night---this was only one of the many little "outbursts" that she had before she went up to bed. And she made sure that they left for home the next morning before we were up---we see them maybe once a year. She did not speak to either of my sons during the visit but that is not unusual. Thirty-one years and counting and we still cannot get along but this was worse than usual.) So, in your esteemed opinions, was I wrong to make this suggestion? BYT, she did not follow my suggestion and had the Chicago shop do her figuring. Just wondering---do not want to start a flame war here. judy in fort worth |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
big foot + little foot | Wren | Quilting | 11 | March 5th 06 06:06 PM |
Big foot | Debra | Quilting | 6 | July 30th 05 01:32 AM |
Boot Shoe Pattern Cutting & Clicking 1906 FA | Sally | General Crafting | 0 | September 12th 04 12:23 AM |
A walk(ing foot) in the park | KittyG | Quilting | 18 | October 21st 03 06:35 PM |