My Viking Dealer Adding to my Gray Hair

Now that my DD is home safe from Israel, you would think I could relax
and stop feeling stressed. WRONG! I have a sorority sister who has
liver cancer. I am making a signature quilt for her. While I was waiting
for the last of the signature blocks, I thought I would take my machine
in for her annual physical since the warranty expires next month. When I
took it in, the manager who is the brother of the owner was acting like
his usual lazy self. On Saturday, he told me he would not be taking it
to the main store until Tuesday since he did not want to drive up there
before then. I should have the machine back by Friday or Saturday. Since
I am under a major time crunch since Sorority sister is not doing well,
I decided I would just bring it back when I finish the quilt. Went home,
set up machine so I could work on the quilt only to find that the foot
pedal was no longer in the case. Brother had opened up the case to check
in the machine before I decided not to leave it. By the time I discover
this problem, they are closed and do not open again until Monday. I call
Monday and am told in a very rude manner that they don't have my foot
pedal. I call the main store and talk to the owner. He asks questions
and says that he will be at the store in Mission Viejo tomorrow, will
call me and let me know what is happening. Never calls me on Tuesday.
Wednesday, I call twice. Both times "he is on the phone." I leave my
name and number, NO return call. Wednesday he is out of the store. My
GF/next door neighbor who is great at taking nothing from nobody calls
the Mission Viejo store to see how much a new foot pedal costs. "Oh,
someplace between $129 and $169. What is wrong with your pedal?" GF
tells him she is calling about me, he then gets huffy, "We are a
reputable company. We don't have her foot. She has it." Bangs down the
phone. Well, Husqvarna/Viking better get on the ball and either open up
a new dealership or give the dealership to someone who cares about
customer service because I will be telling all my friends not to use
Allbrands. After spending a fortune in that store to be treated this
way, and they really expect that I would upgrade to another machine when
the warranty expires? Not on their life!

off my soap box.....

Debbi in SO CA

Debbi, I sure hope you get your foot pedal back soon! Is AllBrands the same
as the website? I've used them a few times and have not had any issues with
them. But everything was done online. Or is the name of your store just a
coincidence?

--
Alice in NJ, Royal Cybrarian
http://www.ourcyberfamily.us/
"Just about the time a woman thinks her work is done, she becomes a
grandmother." Edward H. Dreschnack



"Debbi" wrote in message
news:kMrwg.15177$Nv.5080@fed1read10...
: Now that my DD is home safe from Israel, you would think I could relax
: and stop feeling stressed. WRONG! I have a sorority sister who has
: liver cancer. I am making a signature quilt for her. While I was waiting
: for the last of the signature blocks, I thought I would take my machine
: in for her annual physical since the warranty expires next month. When I
: took it in, the manager who is the brother of the owner was acting like
: his usual lazy self. On Saturday, he told me he would not be taking it
: to the main store until Tuesday since he did not want to drive up there
: before then. I should have the machine back by Friday or Saturday. Since
: I am under a major time crunch since Sorority sister is not doing well,
: I decided I would just bring it back when I finish the quilt. Went home,
: set up machine so I could work on the quilt only to find that the foot
: pedal was no longer in the case. Brother had opened up the case to check
: in the machine before I decided not to leave it. By the time I discover
: this problem, they are closed and do not open again until Monday. I call
: Monday and am told in a very rude manner that they don't have my foot
: pedal. I call the main store and talk to the owner. He asks questions
: and says that he will be at the store in Mission Viejo tomorrow, will
: call me and let me know what is happening. Never calls me on Tuesday.
: Wednesday, I call twice. Both times "he is on the phone." I leave my
: name and number, NO return call. Wednesday he is out of the store. My
: GF/next door neighbor who is great at taking nothing from nobody calls
: the Mission Viejo store to see how much a new foot pedal costs. "Oh,
: someplace between $129 and $169. What is wrong with your pedal?" GF
: tells him she is calling about me, he then gets huffy, "We are a
: reputable company. We don't have her foot. She has it." Bangs down the
: phone. Well, Husqvarna/Viking better get on the ball and either open up
: a new dealership or give the dealership to someone who cares about
: customer service because I will be telling all my friends not to use
: Allbrands. After spending a fortune in that store to be treated this
: way, and they really expect that I would upgrade to another machine when
: the warranty expires? Not on their life!
:
: off my soap box.....
:
: Debbi in SO CA

"AliceW" wrote in message
...
Debbi, I sure hope you get your foot pedal back soon! Is AllBrands the
same
as the website? I've used them a few times and have not had any issues
with
them. But everything was done online. Or is the name of your store just
a
coincidence?

--
Alice in NJ, Royal Cybrarian
'

The on-line AllBrands is in Louisiana. They do have several stores there,
as listed on the website, but they don't show any in California. I'm hoping
there's no connection, because I've dealt with the on-line AllBrands a
number of times and have been very satisfied. Just bought a hoop for my
embroidery machine.

Iris

Debbi wrote:
Now that my DD is home safe from Israel, you would think I could relax
and stop feeling stressed. WRONG! I have a sorority sister who has
liver cancer. I am making a signature quilt for her. While I was waiting
for the last of the signature blocks, I thought I would take my machine
in for her annual physical since the warranty expires next month. When I
took it in, the manager who is the brother of the owner was acting like
his usual lazy self. On Saturday, he told me he would not be taking it
to the main store until Tuesday since he did not want to drive up there
before then. I should have the machine back by Friday or Saturday. Since
I am under a major time crunch since Sorority sister is not doing well,
I decided I would just bring it back when I finish the quilt. Went home,
set up machine so I could work on the quilt only to find that the foot
pedal was no longer in the case. Brother had opened up the case to check
in the machine before I decided not to leave it. By the time I discover
this problem, they are closed and do not open again until Monday. I call
Monday and am told in a very rude manner that they don't have my foot
pedal. I call the main store and talk to the owner. He asks questions
and says that he will be at the store in Mission Viejo tomorrow, will
call me and let me know what is happening. Never calls me on Tuesday.
Wednesday, I call twice. Both times "he is on the phone." I leave my
name and number, NO return call. Wednesday he is out of the store. My
GF/next door neighbor who is great at taking nothing from nobody calls
the Mission Viejo store to see how much a new foot pedal costs. "Oh,
someplace between $129 and $169. What is wrong with your pedal?" GF
tells him she is calling about me, he then gets huffy, "We are a
reputable company. We don't have her foot. She has it." Bangs down the
phone. Well, Husqvarna/Viking better get on the ball and either open up
a new dealership or give the dealership to someone who cares about
customer service because I will be telling all my friends not to use
Allbrands. After spending a fortune in that store to be treated this
way, and they really expect that I would upgrade to another machine when
the warranty expires? Not on their life!

off my soap box.....

Debbi in SO CA

Debbi, call Husqvarna Viking USA and let them know: ask them what you
should do next to get back your foot control. AND tell them you will
not be buying from this place again, not so much as a bobbin.

Oh, and tell the shop that this amounts to theft and you will be taking
steps... Inform your local trading standards office by letter, and send
a copy to the owner.
--
Kate XXXXXX R.C.T.Q Madame Chef des Trolls
Lady Catherine, Wardrobe Mistress of the Chocolate Buttons
http://www.katedicey.co.uk
Click on Kate's Pages and explore!

I have my last name on my foot pedal in sharpie ink.

Do you have a back up machine? If not and a straight
stitch machine would work for you I can come up with
an old singer you can have.

If you need it asap you are welcome to come get
it otherwise I could leave it at my dad's and you
could get it there or maybe get it to you when I
am down that way. I just need time to pull one out
and make sure it runs ok. There are a few old machines
around here ; )

TAria

Debbi wrote:

Now that my DD is home safe from Israel, you would think I could relax
and stop feeling stressed. WRONG! I have a sorority sister who has
liver cancer. I am making a signature quilt for her. While I was waiting
for the last of the signature blocks, I thought I would take my machine
in for her annual physical since the warranty expires next month. When I
took it in, the manager who is the brother of the owner was acting like
his usual lazy self. On Saturday, he told me he would not be taking it
to the main store until Tuesday since he did not want to drive up there
before then. I should have the machine back by Friday or Saturday. Since
I am under a major time crunch since Sorority sister is not doing well,
I decided I would just bring it back when I finish the quilt. Went home,
set up machine so I could work on the quilt only to find that the foot
pedal was no longer in the case. Brother had opened up the case to check
in the machine before I decided not to leave it. By the time I discover
this problem, they are closed and do not open again until Monday. I call
Monday and am told in a very rude manner that they don't have my foot
pedal. I call the main store and talk to the owner. He asks questions
and says that he will be at the store in Mission Viejo tomorrow, will
call me and let me know what is happening. Never calls me on Tuesday.
Wednesday, I call twice. Both times "he is on the phone." I leave my
name and number, NO return call. Wednesday he is out of the store. My
GF/next door neighbor who is great at taking nothing from nobody calls
the Mission Viejo store to see how much a new foot pedal costs. "Oh,
someplace between $129 and $169. What is wrong with your pedal?" GF
tells him she is calling about me, he then gets huffy, "We are a
reputable company. We don't have her foot. She has it." Bangs down the
phone. Well, Husqvarna/Viking better get on the ball and either open up
a new dealership or give the dealership to someone who cares about
customer service because I will be telling all my friends not to use
Allbrands. After spending a fortune in that store to be treated this
way, and they really expect that I would upgrade to another machine when
the warranty expires? Not on their life!

off my soap box.....

Debbi in SO CA

Debbi - so you actually have to go and buy a new foot pedal??? Crud -
that's SO unfair!!! I'd certainly go there in person and raise a
stink!!! How incredibly rude!!!

Patti in Seattle

Alice,

No connection. The one on-line is allbrands.com while the local one is
allbrands.net. this one does no business online.

Debbi in So Ca

AliceW wrote:
Debbi, I sure hope you get your foot pedal back soon! Is AllBrands the same
as the website? I've used them a few times and have not had any issues with
them. But everything was done online. Or is the name of your store just a
coincidence?

My experience has been that the big companies don't really care what
their dealers do. I made a very valid complaint to Brother about two
of their dealers and their response has always been that dealers set
their own policies. I love Brother machines but won't buy another
because the only two dealers in my area are underhanded.

On Sat, 22 Jul 2006 17:41:55 +0100, Kate Dicey
wrote:



Debbi, call Husqvarna Viking USA and let them know: ask them what you
should do next to get back your foot control. AND tell them you will
not be buying from this place again, not so much as a bobbin.

Oh, and tell the shop that this amounts to theft and you will be taking
steps... Inform your local trading standards office by letter, and send
a copy to the owner.

i read thru this whole thread.
yup a big big stink!!!
i'd be down there rummaging thru the whole store to find my pedal (hope you
got some distinguishing marks on it).
i'd then either tell them as it doesnt seem to be in the store you will be
filing theft charges with the police and this is the last place the foot was
seen so be prepared.
treating a valued customer like this is not good business practice and
considering why you need your foot back asap, you'd think they'd get off
their duff and find the foot.
seems hes lying as well saying he didnt open the machine when he had it. yea
right.
a liar and a thief, arghhh.
grrrrrrrrrr. do what Patti said, then what Kate said. see if that gets their
bums in gear.
grrrrrrrrrrrrrrrr'n with you across the pacific.
jeanne
--
san-fran at ihug dot co dot nz
nzlstar on yahoo msg'r
nzlstar on webshots
gen.gen.co.nz

"Patti S" wrote...
Debbi - so you actually have to go and buy a new foot pedal??? Crud -
that's SO unfair!!! I'd certainly go there in person and raise a
stink!!! How incredibly rude!!!

Patti in Seattle

On Sat, 22 Jul 2006 17:41:55 +0100, Kate Dicey
wrote:

(snipping Debbi's pedal problem)

Debbi, call Husqvarna Viking USA and let them know: ask them what you
should do next to get back your foot control. AND tell them you will
not be buying from this place again, not so much as a bobbin.

Seconded!
When the local dealer is a prat the best thing to do is go to the
company they represent and let them know.

Oh, and tell the shop that this amounts to theft and you will be taking
steps... Inform your local trading standards office by letter, and send
a copy to the owner.

Do we have an equivilent to a local trading standards office?
The only thing I know is the Better Buisness Bureau, and all they will
do is say "Oh my!", shake their heads sadly, and make a check in the
naughty column.

NightMist

--
The wolf that understands fire has much to eat.