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#11
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Is it possible to respond to neutrals? Id be tempted to respond to the feedback, politely, "Yes, 3mm *is* small." yep on ebay you can respond to any post... I'd post... Buyer did not read size of bead carefully - 3mm is SMALL.... very small. Cheryl DRAGON BEADS Flameworked beads and glass http://www.dragonbeads.com/ |
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#12
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Sorry that happened to you, Amy. And yeah, you can respond to neutral
feedback given to you. I've left one neutral feedback for a seller in all my years on eBay - pearls that had *terrible* holes drilled in them, with chunks of nacre missing around the holes, and the seller stated in the auction that they were $80 retail pearls. I still only left the seller a neutral, instead of the negative it deserved... and then the nasty seller had the balls to give ME a neutral in retaliation! Even though I paid her within 5 minutes of the auctions end! After she left me a neutral in retaliation, I was also allowed to answer her neutral with more words. Now if I don't like something I get from a new seller, I just don't leave them any feedback rather than run the risk of that damned retalitory feedback. And as buyer, I usually check out a new (to me) seller's feedback, reading all the negative and neutral feedback to see just what's going on. A polite wording of "I'm sorry, but the auction text stated the beads were 3mm." will get you further than a nasty or smart-ass reply because you have to remember that future buyers might be basing their purchases from you on how you reply to that neutral or negative feedback. JMHO. -- Linda "Diana Curtis" wrote in message ... : . : Is it possible to respond to neutrals? : Id be tempted to respond to the feedback, politely, "Yes, 3mm *is* small." : Sorry you had a bugger buyer. : Diana : : -- : Vote this November (U.S.A.) : "Empress Beads" wrote in message : ... : I am amazed that people can't read a title or description for a product. : A : lady just left neutral feedback without contacting me at all about how : small : her beads were. 3mm is in the title and description. If you are not sure : you should email buyer if you are not statisfied with your purchase. : : uuuggghhh! This just ticks me off when people don't communicate! : : -AMY : http://www.empressbeads.com : : : : --- -- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.771 / Virus Database: 518 - Release Date: 9/28/2004 |
#13
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You are so right! When I check a sellers feedback one thing I am swayed by
is how they choose to respond to negatives. Heated responses make me close the window and go on to another seller. Seeing the exact same response given to all the negatives also concerns me. A polite explanation that seems rational doesnt make me bidding at all. Its hard to do in 80 characters. That system needs an overhaul. Diana -- Vote this November (U.S.A.) "bluemaxx" And as buyer, I usually check out a new (to me) seller's feedback, reading all the negative and neutral feedback to see just what's going on. A polite wording of "I'm sorry, but the auction text stated the beads were 3mm." will get you further than a nasty or smart-ass reply because you have to remember that future buyers might be basing their purchases from you on how you reply to that neutral or negative feedback. JMHO. -- Linda |
#14
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That is a terrible feeling and I went through that myself when I first
started selling. Not with feedback but with an email that said the same thing. YOu don't want to be snippy and tell them that it was right there, but it was right there! Yanno, Lori's right. You CAN reply to a feedback, and I certainly would. Just say the measurements are clearly stated in the auction description. Puts it right back on being a good informed bidder. KarenK |
#15
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I just ordered, and recieved some beads from a seller who is quite
reputable.. good descriptions and measurements on her site, and even tho I thought I knew what 4mm would look like I really didnt....a ruler didnt shed any light. Reality did. Holding those pretty little crystals in my hand showed me what 4mm looks like. Now I know. There is no way Id leave anything but positive feedback for my order. lol I am the mixed up one, not the seller. Diana -- Vote this November (U.S.A.) "Empress Beads" wrote in message ... I am amazed that people can't read a title or description for a product. A lady just left neutral feedback without contacting me at all about how small her beads were. 3mm is in the title and description. If you are not sure you should email buyer if you are not statisfied with your purchase. uuuggghhh! This just ticks me off when people don't communicate! -AMY http://www.empressbeads.com |
#17
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That wasn't fair of her to post anything but positive feedback without
contacting you first. But even if people read the description, sometimes you still can't win.... I used to be a "quarter reference" kind of person. Then a while back, I read opinions from a few people here at RCB that it was kind of the lazy way to do it, so I thought I'd be more *professional*, and note the metric sizes instead. (After all, I didn't want you guys to think I had just fallen off the bead wagon yesterday...LOL!) Well then I had a few of my *metrically challenged* customers ask "Where's the quarter?"...LOL!!!...So, now I do it ALL baby!!! I show a nice pic of the item without anything distracting in it, then I show it in my hand, then I show it with a quarter, and I also note the metric size! And after all of this, would you believe someone emailed me with the question..."How big is it in inches?" But hey, at least they asked. Once I saw a person list an auction with a *foreign* coin for size reference, and it really struck my funny bone. I had no idea how big the coin was in real life. For all I know, it could have been one of those honkin' a$$ big coins that you can only fit three in your pocket at a time!..LOL! Oh well, what can you do but =oD ..... Dawn "Art Insomnia" "Empress Beads" wrote in message ... I am amazed that people can't read a title or description for a product. A lady just left neutral feedback without contacting me at all about how small her beads were. 3mm is in the title and description. If you are not sure you should email buyer if you are not statisfied with your purchase. uuuggghhh! This just ticks me off when people don't communicate! -AMY http://www.empressbeads.com |
#18
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"Dawn Scannell" wrote in message ... Once I saw a person list an auction with a *foreign* coin for size reference, and it really struck my funny bone. I had no idea how big the coin was in real life. For all I know, it could have been one of those honkin' a$$ big coins that you can only fit three in your pocket at a time!..LOL! Oh well, what can you do but =oD ..... But, they may have been foreign. Not everyone who lists on the eBay.com site is American! Charlie. |
#19
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x-no-archive: yesOn Sat, 2 Oct 2004 09:55:39 +0100, "Charlie"
wrote: "Dawn Scannell" wrote in message t... Once I saw a person list an auction with a *foreign* coin for size reference, and it really struck my funny bone. I had no idea how big the coin was in real life. For all I know, it could have been one of those honkin' a$$ big coins that you can only fit three in your pocket at a time!..LOL! Oh well, what can you do but =oD ..... But, they may have been foreign. Not everyone who lists on the eBay.com site is American! Yeah, and most of we "foreigners" wouldn't have a good idea of how big some FOREIGN country's 25 cent piece is! |
#20
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Oh, I'm sure they were!
It was just very unusual to see a coin that I didn't recognize for a size reference. That was the first and only time I had ever seen that. Maybe they were trying to make a subtle point about Americans us using quarters and dimes. LOL! Anyway, I certainly didn't mean to offend anyone with that comment. Dawn "Charlie" wrote in message ... "Dawn Scannell" wrote in message ... Once I saw a person list an auction with a *foreign* coin for size reference, and it really struck my funny bone. I had no idea how big the coin was in real life. For all I know, it could have been one of those honkin' a$$ big coins that you can only fit three in your pocket at a time!..LOL! Oh well, what can you do but =oD ..... But, they may have been foreign. Not everyone who lists on the eBay.com site is American! Charlie. |
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