I have never bought anything as large as a kiln from them but I have
spent maybe £1000 over a few years and have never had any problem with
their service or products. Its a shame this had lead to your business
closing. I hope you can resolve the kiln issues and restart. I have
heard of another case of a business closing due to a supplier supplying
faulty products. In that case it was castings. Due to the specialist
nature alternative suppliers could not be found in time to prevent
closure. The company did restart and is still going.