I just can hardly BELIEVE it! This goes way past organizing a pity party.
I think we ought to launch into a full-fledged rage! How dare they send
you a machine that was just as sorry as the first one? How dare they?
If the machine had been bought for $5 at a yard sale - that would be one
thing but as high as Babylock is priced ...this is just incredible.
It's been a while since we put your letter to the president together;
we'll need to edit it to demand a full refund. Their head on a platter may
be optional. Polly

"Musicmaker" wroteI swear that the Baby Lock Quest Plus that they sent me
"in exchange"
for that lemon Quest I had IS THE SAME
MACHINE!!!!!!!!!!!!!!!!!!!!!!!! As long as I was piecing, or free
motioning on a thin wall quilt, which were the first 2 projects I
tackled, it seemed to work fine, though I did notice that the needle
threader caught and shredded the thread in THE SAME WAY THE OLD ONE
DID. Today I tried to free motion a larger, hug sized quilt and GUESS
WHAT?!?!?!? The stupid thing started skipping and the top thread
started breaking - Never more than a few minutes of quilting before
bamm - broken thread. changed threads. changed needles, changed
speeds. changed top tension. changed bottom tension. sometimes it
quilted for 5 minutes before the thread broke or skipped. I'm done.
with baby lock. I'm returning the machine. I'm demanding a refund.
Don't want to ever have anything to do with baby lock again. I refuse
to believe that I, of all the people in the world, CANNOT MACHINE
QUILT - having had lessons, classes, talked to the BL educator etc etc
etc. I'm not even disappointed - I'm just angry. Good thing I save
the letter for the President.

Musicmaker. period. end of discussion.